Indian Red Cross Society – Mumbai is committed to respecting the privacy of our donors. Whether the donation is made online, by mail, or any other method. The Indian Red Cross Society - Mumbai takes your privacy seriously and treats all financial information about any transaction you have with the Foundation as highly confidential. In addition, Indian Red Cross Society – Mumbai does not share e-mail addresses or phone numbers of any of our donors or constituents

We collect and maintain the following types of donor information:

  • contact information: name, organization, complete address, phone number, email address;
  • payment information: credit card number and expiration date, and billing information; and
  • requests to receive periodic updates: e.g., to individuals who request it, we will send periodic mailings and/or e-mails related to specific fund-raising events or appeals, and newsletters.

Indian Red Cross Society – Mumbai uses your information to complete a transaction, communicate back to you, and update you on foundation happenings. We use industry standard safeguards to protect your information. Many donors use credit cards for donations. We protect the security of credit card transactions using a number of measures such as encryption, access controls, network firewalls, and physical security. These measures make it extremely difficult for anyone to intercept the credit card information you send to us. When we work with other companies to process credit card transactions, those companies also use encryption and other appropriate security measures.

IRCS – Mumbai assure you that the identity of all our donors will be kept confidential. We will not sell, share or trade our donors’ personally identifiable information with any other entity, except as described below. In addition, we will not send mailings to our donors on behalf of other organizations, unless a donor has given us specific permission to do so. The Red Cross has vendors that assist with processing and managing donations and donor data. We give these vendors access to donor data. Our vendors are bound by strict confidentiality rules and are permitted to use donor data only to support Red Cross operations.

Donation refund policy

Indian Red Cross Society – Mumbai follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation, The Indian Red Cross Society - Mumbai will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

In such cases if the receipt already has been issued, then the Donor need to return the original receipt at our official address.

In the case of tax exemption certificate already issued, refund will not be possible. We can be contacted for refund request through the following:

If you have comments or questions about our donor privacy policy, please send us an email at info@ircsmumbai.org or call us at 022 2309 6979.

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